RETURN & REFUND
Return & Refund Policy
Problem with your item? Let us know on LINE @applesheep within 7 days of receiving it and our team will take care of it as quickly as possible.
Order cancellation
Once paid, orders cannot be cancelled, as they are already being prepared for shipping. If there is a problem with the item you receive, you can request an exchange or refund under the conditions below.
Warranty
Covers manufacturing and shipping damage
Does not cover damage caused by use, such as dropping, impact or water damage.
Exchanges
Damaged by us or in transit
For example scratches, peeling print or an incomplete item.
We exchange it and pay all shipping costs.
Wrong size or model ordered
Exchange is possible with a 100 THB handling fee.
The customer pays the cost of sending the item back to us.
Refunds
We sent the wrong item
Full refund
Wrong model or colour ordered
Refund minus a 100 THB handling fee
How and when you are refunded
We refund to the same payment method you used, within 7–14 days after the refund is approved. Card payments are refunded to the original card and may appear on your next statement, depending on your bank.
How to make a claim
Contact us within 7 days
Send your proof of order and payment, photos or a video of the item, and the reason on LINE @applesheep.
We review your claim
Our team checks the evidence and lets you know the result.
Send the item back
The item must be complete and in 100% original condition. We may refuse returns with missing parts.
Exchange or refund
Exchanges within 7 days (excluding shipping time), or a refund within 7–14 days under the conditions above.
Manufacturer warranty claims
Please keep the box / barcode and your proof of purchase (transfer slip or store receipt) so we can verify the claim with the brand.
Make a claim or request a refund
Send photos or a video of the item with your proof of order on LINE